RETURN & REFUND POLICY

ReeLife Plaster Cutter products are carefully designed, quality checked, and sealed before dispatch. To maintain product quality, safety, and fairness for all customers, we follow a limited and transparent return & refund policy.

Returns & Refunds — General Policy

At present, ReeLife Plaster Cutter does not offer open returns or refunds.

Returns or refunds are not applicable for:

• Change of mind
• Personal preference
• Product expectations or comfort feedback
• “Didn’t like the product”
• Incorrect selection by the customer

This policy ensures that every customer receives a brand-new and uncompromised product.

Refunds Are Provided Only in the Following Cases

1. Wrong Product Delivered

• Issue must be reported within 24–48 hours of delivery
• Unboxing video or clear photos required for verification
• Once verified, replacement or refund will be provided

2. Prepaid Order Returned as Undelivered (RTO)

• Refund initiated once parcel reaches our warehouse
• Refund processed to the original payment method
• Timeline: 3–4 working days after confirmation

COD orders returned as RTO are not eligible for refunds as payment was not collected.

Cases Where Refunds Are Not Applicable

• Change of mind or personal preference
• Product found functional after inspection
• Subjective concerns such as comfort or expectations
• Products under warranty service
• Clearance sale or promotional items
• Orders successfully delivered

Warranty vs Refund

• Refunds are not issued under warranty
• Warranty issues are resolved through repair or replacement

Refund Method & Timeline

• Prepaid orders → original payment method
• COD orders (wrong product only) → UPI / bank transfer
• Timeline: 3–4 working days after approval

Need Help?

• Phone: +91 9205989573
• Email: relief.surgico@gmail.com